LIVE PROJECT · DROP KERB & VEHICLE CROSSING PERMITS · Scotland · UK-wide
The roadmap describes how a project should run. This is one that actually did. Kerbco replaced an eleven-step manual permit chain with a single automated sequence triggered by one enquiry form — and kept a human on the one part that carries a safety consequence.
£0 → £50k
NEW PIPELINE BUILT
11 → 1
MANUAL STEPS PER JOB
£16.90 → £0
MAP COST PER JOB
Minutes
ENQUIRY TO PRICED QUOTE
Measured from the live system. Kerbco is the only client project published on this site.
The same five phases as the roadmap, with the real work that sat inside each one.
Phase 0 · Weeks 1–2
We sat with the eleven manual steps behind a single drop kerb enquiry — pricing, permit fee, Street Manager, council reference, utility drawings, operative tickets, compliance pack — and counted what each one cost in hours.
Phase 1 · Weeks 2–4
Everything downstream needed one place to live. Enquiry, pricing inputs, permit reference, drawings, operative credentials and the compliance pack were pulled onto a single job record instead of an inbox and a filing cabinet.
Phase 2 · Weeks 4–9
The customer's enquiry form became the only manual data entry in the job. Kerbco prices the crossing from width, footway build-up and the relevant council fee, and issues a real quote in minutes.
Phase 3 · Weeks 6–9
Once the fee is paid, a Street Manager record opens against the job and goes to the council. The returned permit reference lands back on the job and fires the statutory undertaker drawing requests — gas, water, electric, telecoms.
Phase 4 · Week 14 onward
A mapping engine was built into Kerbco, retiring the £16.90-per-job commercial licence and taking the marginal cost of quoting to zero — which is what made high-volume quoting viable at all.
Signage, coning and pedestrian routing are drawn by hand in Roadplan. It produces both the council submission plan and the crew's on-site sign install sheet — and it is the one part of the job where a wrong call has a safety consequence.
An incomplete submission goes to the back of a four-to-eight week queue. Operatives with a lapsed ticket simply cannot be attached to a submission, so a human never has to catch that manually.
"I put the job in once. By the time I've made a coffee the quote is out, and once they accept, the permit, the drawings and the paperwork all handle themselves. The only thing I actually draw is the traffic management — and that's the bit that should have a human on it."
Yes. Kerbco is a working drop kerb and vehicle crossing permit operation, and the chain described here runs its live jobs. It is the only client project published on this site — every other page describes capability, not customer results.
Enquiry-to-permit chain live in 9 weeks; mapping engine replaced the paid licence at week 14.
Traffic management design. Signage, coning and pedestrian routing are drawn manually, producing both the council submission plan and the crew's sign install sheet. Everything else in the eleven-step chain runs automatically.
The pattern transfers wherever one enquiry triggers a long chain of dependent admin steps across several systems. The £499 AI Ops Audit maps your chain the same way and tells you what the first phase would actually cost before anything is built.
A 20-minute discovery call is the fastest way to find out whether your business has the same shape of problem — one enquiry triggering a long chain of dependent admin.
Related: AI automation roadmap · Kerbco platform · 2-Minute AI Opportunity Scan
